Last updated: January 1, 2025
CASH EASE is committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how we collect, use, share, and protect your information.
We collect information you provide directly to us when you create an account, apply for financial products, or contact us for support. This includes your name, email address, phone number, date of birth, government-issued ID, and financial information. We also collect information automatically when you use our app, including usage data, device information, and IP addresses.
We use your information to: provide, maintain, and improve our financial services; process transactions and loan applications; verify your identity and prevent fraud; send you important account updates and promotions (with your consent); comply with legal obligations; and improve our app and customer experience through analytics.
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or serving you — subject to strict confidentiality agreements. We may also share information when required by law, to protect our rights, or in connection with a business transfer.
We implement bank-grade security measures including 256-bit SSL encryption, PCI DSS compliance, multi-factor authentication, and continuous fraud monitoring. Your financial data is stored in encrypted, access-controlled servers. Despite these measures, no method of transmission over the internet is 100% secure.
You have the right to: access your personal data; correct inaccurate data; delete your account and associated data (subject to legal retention requirements); object to certain data processing; and receive your data in a portable format. To exercise these rights, contact our Data Protection Officer at privacy@cashease-us.com.
We use cookies and similar tracking technologies to enhance your experience, analyse app usage, and deliver relevant content. You can control cookie settings through your device or browser settings. Disabling certain cookies may affect the functionality of our services.
We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we retain certain data for legal, regulatory, and fraud prevention purposes — typically 7 years as required by financial regulations.
Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a child, we will take steps to delete that information.
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the app. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, contact us at: privacy@cashease-us.com | CASH EASE, 100 Finance Street, New York, NY 10001 | Phone: +1 (919) 656-3146